And the survey says?

By now, most Teton County residents with postal service have received a needs assessment and customer service survey from MSU Extension.  It is hard to believe, but I have been serving the county through Extension since 1998.  In that time, there have been three partner agents in Teton County with responsibilities in agriculture, 4-H and youth development and community development.  I’ve been spending some time this year reflecting on the educational programming we’ve offered during that time.  My assignment has been to serve in the areas of family consumer science, 4-H and youth development and community development. 

Part of what prompted me do a county-wide needs assessment was a class I took from Cynthia Crawford of the University of Missouri last May about evaluating Extension programming.  I have wondered, “Are we responsive to needs? What Extension impact stories are there in our county? Am I offering programming that meets state needs and not local needs?  What are the emerging trends in the county?  How can I improve my job performance?  How can we serve you better?”

Over the years, we’ve used a variety of methods to direct our programming, including class evaluations.  Using class evaluations only gather opinions from  people who are already engaged in Extension offerings, but do not capture those who are not attending Extension classes.  Of course, we’ve also used other informal methods of assessing needs.  Sometimes a person will come up to me at a community event or walk into my office or email me and say, “You know what Extension should really do?” These unsolicited suggestions have often resulted in the most popular offerings.  Some have been so popular that they’ve moved beyond our county to be offered at state and regional events, spreading the impact.  Just because we are asking for your input now through the survey, remember, we are happy to receive suggestions at any time.  We may not be able to address them immediately, but we do appreciate the suggestions.

Wow ... 1998 was a long time ago!

When I look at the photo that accompanied my column the first year here, it is obvious there have been many changes.  The changes are not only reflected in my photo, but in the face of the way we operate.  When I started in Extension, communication was mostly done in person, by phone or mail.  Yet, this year, we’ve been assisting clients through video chat, when that serves the purpose. There was a time when the majority of consumers didn’t use email routinely or own a cell phone.  We feel we’ve been adapting all along to these changes, but sometimes it is good to check to make sure we are on track with the people we serve.   There is a section of the survey that asks questions regarding how you would most like to engage with services we offer.

A large section of the survey is dedicated to asking you what you think are the most pressing needs that Extension can address in Teton County.  This section will take a little more effort as that section is a blank slate for you to fill.  Even though we sent a paper copy to every postal customer in the county, we do have an identical electronic survey available.  Just look for the survey link on our website at www.msuextension.org/teton.  The advantage, to us, for the electronic surveys is that they have an automated tabulation feature.  If you live out of county, but we are your Extension connection, you are invited to give your feedback.  Feel free to complete either the paper or e-surveys by May 1. 

We look forward to your input, evaluation and suggestions.